Garuda Indonesia ensures that it fully supports the Indonesian Government policy as well as local governments in order to prevent the spread of COVID-19 in Indonesia which stated in:
- Gugus Tugas Percepatan Penanganan COVID-19 (COVID-19 Handling Acceleration Force) letter SE No. 9 of 2020 concerning Criteria and Requirement of People Movement in the New Normal Adjustment Period towards Productive & COVID-19 Safe Society
- Ministry of Health letter SE No. HK.03.01/MENKES/338/2020 concerning Health Protocol for Handling the Return of Indonesian Citizens & Arrival of Foreigners in the State Entrance and the Large-Scale Social Restrictions (PSBB) regions.
In light of the above, those that are allowed to travel as follows:
1 | International Flights
- Outbound Flights: Refer to the requirement of the formal authority of the destination country, which is available on the official page of IATA
- Inbound Flights: Foreigners entering Indonesia shall refer to the Ministry of Law and Human Rights Regulation Number 11/2020. There is no limitation for Indonesian citizens entering Indonesia upon adherence to the necessary required documents.
2 | Domestic Flight
Every person is eligible to travel as long as a Health Certificate with a COVID-19 free result is presented based on document requirements of each destination policy on the following table.
For departures from regions that do not have a COVID-19 test facility, may substitute it with a Health Certificate that shows symptoms-free of influenza-like illnesses issued by a hospital/community health center doctor.
Health Certificate Validity
Based on COVID-19 Handling Acceleration Force letter, the acceptable period of Health Certificates based on COVID-19 test type results are as follows:
• Health Certificate with non-reactive Rapid test results valid maximum of 14 days from the health facility issuance
- Limited to passengers with flight destined to Biak the result valid maximum 7 days from the health facility issuance
• Health Certificate with a negative PCR/Swab test results valid maximum of 14 days from the health facility issuance
- Limited to passengers with international flight to Jakarta/Surabaya/Denpasar the PCR/Swab test result valid maximum 7 days from the health facility issuance
People who are eligible to travel as above (both Indonesian Citizens & Foreign Citizens) are required to provide the documents as follows based on their category and destination upon traveling:
|Route||Cities||Health Certificate with a non-reactive Rapid Test result or negative PCR/Swab Test result*||Health Certificate with a negative PCR/Swab Test result*||Additional Requirements|
|International||Final destination Jakarta / Surabaya||✓||International flight passengers destined to Indonesia who cannot provide negative PCR/Swab test result will be allowed to fly and enter Indonesia, however, the passenger must go through a PCR/Swab test & quarantine procedure by the local authority upon arrival in Indonesia.
More information on international passengers arrival health protocol in Jakarta (Soekarno-Hatta International Airport (CGK)) airport can be found here
|Final destination Denpasar||✓||
|From Indonesia to Other Countries||Requirements should refer to each destination country's policy and information on the government, embassy, and related authority's website or IATA Travel Center|
|International with Transit||International to domestic destination EXCEPT for Jakarta, Denpasar, Gorontalo, Ambon, Jayapura, Timika, Merauke, Biak||✓||Final destination Jakarta, Denpasar, Gorontalo, Ambon, Jayapura, Timika, Merauke, Biak should follow each destination requirements for domestic flights below.
Passengers with flight transiting in Jakarta (Soekarno-Hatta International Airport (CGK)) who cannot provide a negative PCR/Swab test result, will be allowed to fly from the origin country to enter Indonesia. However, upon arrival at CGK airport, the passenger must go through a PCR/Swab test & quarantine procedure by the local authority until a negative PCR result is issued before continuing their journey. Information on international passengers arrival health protocol in CGK airport can be found here.
|Domestic to international||✓||Additional document requirements should refer to each destination country's policy and information on the government, embassy, and related authority's website or IATA Travel Center.|
Domestic with transit
|To Jakarta||✓||Required to enclose a DKI Jakarta Entry/Exit Permit (Surat Izin Keluar Masuk (SIKM) DKI Jakarta) which information can be found here.
Passengers with domestic flights transiting in Jakarta are not required to enclose a DKI Jakarta Entry/Exit Permit as long as they stay within Soekarno-Hatta International Airport (CGK) area during transit.
For Business Trips:
Only Rapid Test results from one of referred hospitals by the North Sulawesi Provincial Government will be accepted:
|To Gorontalo||✓||Required to enclose a Gorontalo Entry/Exit Permit (Surat Izin Keluar Masuk Gorontalo) which information can be found here or download Sekitar Kita official app here.|
|To/ from Ambon||✓||Required to enclose an Ambon Entry/Exit Permit (Surat Izin Keluar Masuk Ambon) which information can be found here
Only Rapid Test results from one of reffered health facilites by Ambon Public Health Office will be accepted:
|To / from Jayapura||✓||
|To Timika||✓||Passengers who cannot provide a COVID-19 free Health Certificate must go through a Rapid test at their own cost upon arrival at Timika, if the result is reactive, then the passenger will be isolated at the facility provided by Mimika Government and scheduled to take a PCR/Swab test at their own cost. If the passenger is proven to have COVID-19, then the treatment cost will be borne by the Mimika Government|
|To / from Merauke||✓||Enclose a Merauke Entry/Exit Permit (Surat Izin Keluar Masuk Merauke) which information can be found here|
|To / from Biak||✓||Enclose an Allowed to Travel Statement Letter (Surat Keterangan Jalan) from Biak COVID-19 Task Force (Gugus Tugas COVID-19 Biak)|
|Final destination EXCEPT for Jakarta, Denpasar, Gorontalo, Ambon, Jayapura, Timika, Merauke, Biak||✓|
Besides the above requirements, upon arrival at the destination airport, passengers are possible to go through additional health checks or to fill other forms/statement letters required by local authorities/local government.
Passengers are expected to prepare a copy and original copy of the documents prior to arrival at the departure airport and present it upon check-in. Garuda Indonesia is not responsible for any lack or mistake on any of the required documents and has the right to cancel the flight of any passenger that does not meet the requirement.
Install PeduliLindungi App
Every passenger is suggested to install the official PeduliLindungi app from the Indonesian government on their phone that can be downloaded on:
• Android Play Store
• Apple App Store
Wear Masks Onboard & in Airport Area
Every passenger is required to put on a mask at the airport and during flight. Garuda Indonesia also urges passengers to prepare their own masks as well as own personal hygiene kits according to their individual needs before the flight.
Electronic Health Alert Card
For those of you entering Indonesia and or flying domestic flights within Indonesia are required to fill a Health Alert Card from the Indonesian Ministry of Health. For more convenience & to avoid queueing, we suggest using E-HAC (Electronic Health Alert Card) that can be accessed on:
• Indonesian Ministry of Health official web
or you can also install the E-HAC app on your smartphone that can be downloaded on:
• Android Play Store
• Apple App Store
If you don’t have the E-HAC app, Health Alert Card will be given at the departure airport or onboard before landing.
Source: Garuda Indonesia
List of Referral Hospitals for the Case of COVID-19 in Jakarta
Q & A with Wishnutama Kusubandio, Minister of Tourism and Creative Economy, on the Current Condition of Tourism in Indonesia and COVID-19
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Small Steps to Prevent the Transmission of Novel Coronavirus
7 Simple Healthy Tips to Help You Stay Fit on Your Next Holiday in Indonesia