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Information on Garuda Indonesia Operational Flight Policies Related to COVID-19

 

Flight Requirements & Necessary Documents 

Garuda Indonesia ensures that it fully supports the Indonesian Government policy as well as local governments in order to prevent the spread of COVID-19 in Indonesia which stated in:

- Gugus Tugas Percepatan Penanganan COVID-19 (COVID-19 Handling Acceleration Force) letter SE No. 9 of 2020 concerning Criteria and Requirement of People Movement in the New Normal Adjustment Period towards Productive & COVID-19 Safe Society

- Ministry of Health letter SE No. HK.03.01/MENKES/338/2020 concerning Health Protocol for Handling the Return of Indonesian Citizens & Arrival of Foreigners in the State Entrance and the Large-Scale Social Restrictions (PSBB) regions.

In light of the above, those that are allowed to travel as follows:
 

1 | International Flights

- Outbound Flights: Refer to the requirement of the formal authority of the destination country, which is available on the official page of  IATA

- Inbound Flights: Foreigners entering Indonesia shall refer to the Ministry of Law and Human Rights Regulation Number 11/2020. There is no limitation for Indonesian citizens entering Indonesia upon adherence to the necessary required documents.

2 | Domestic Flight

Every person is eligible to travel as long as a Health Certificate with a COVID-19 free result is presented based on document requirements of each destination policy on the following table.

For departures from regions that do not have a COVID-19 test facility, may substitute it with a Health Certificate that shows symptoms-free of influenza-like illnesses issued by a hospital/community health center doctor.

Health Certificate Validity

Based on COVID-19 Handling Acceleration Force letter, the acceptable period of Health Certificates based on COVID-19 test type results are as follows:
 Health Certificate with non-reactive Rapid test results valid maximum of 14 days from the health facility issuance
    - Limited to passengers with flight destined to Biak the result valid maximum 7 days from the health facility issuance
 Health Certificate with a negative PCR/Swab test results valid maximum of 14 days from the health facility issuance
    - Limited to passengers with international flight to Jakarta/Surabaya/Denpasar the PCR/Swab test result valid maximum 7 days from the health facility issuance

People who are eligible to travel as above (both Indonesian Citizens & Foreign Citizens) are required to provide the documents as follows based on their category and destination upon traveling:

Route Cities Health Certificate with a non-reactive Rapid Test result or negative PCR/Swab Test result* Health Certificate with a negative PCR/Swab Test result* Additional Requirements
International Final destination Jakarta / Surabaya   International flight passengers destined to Indonesia who cannot provide negative PCR/Swab test result will be allowed to fly and enter Indonesia, however, the passenger must go through a PCR/Swab test & quarantine procedure by the local authority upon arrival in Indonesia.
More information on international passengers arrival health protocol in Jakarta (Soekarno-Hatta International Airport (CGK)) airport can be found here
Final destination Denpasar  
  • Passengers who cannot provide a negative PCR/Swab test result will be allowed to fly to Denpasar/Bali, however, the passenger must go through a PCR/Swab test upon arrival at their own cost at a health facility referred by the local authority & conduct a self-quarantine until the test result is issued
  • All passengers are required to fill Bali Health Alert Form (Formulir Kewaspadaan Kesehatan Provinsi Bali) that can be accessed here
  • ID issued outside Bali: required to provide Statement Letter and Letter of Guarantee that can be downloaded here
From Indonesia to Other Countries     Requirements should refer to each destination country's policy and information on the government, embassy, and related authority's website or IATA Travel Center
International with Transit International to domestic destination EXCEPT for Jakarta, Denpasar, Gorontalo, Ambon, Jayapura, Timika, Merauke, Biak   Final destination Jakarta, Denpasar, Gorontalo, Ambon, Jayapura, Timika, Merauke, Biak should follow each destination requirements for domestic flights below.

Passengers with flight transiting in Jakarta (Soekarno-Hatta International Airport (CGK)) who cannot provide a negative PCR/Swab test result, will be allowed to fly from the origin country to enter Indonesia. However, upon arrival at CGK airport, the passenger must go through a PCR/Swab test & quarantine procedure by the local authority until a negative PCR result is issued before continuing their journey. Information on international passengers arrival health protocol in CGK airport can be found here.
Domestic to international   Additional document requirements should refer to each destination country's policy and information on the government, embassy, and related authority's website or IATA Travel Center.
Domestic &
Domestic with transit
To Jakarta   Required to enclose a DKI Jakarta Entry/Exit Permit (Surat Izin Keluar Masuk (SIKM) DKI Jakarta) which information can be found here.
Passengers with domestic flights transiting in Jakarta are not required to enclose a DKI Jakarta Entry/Exit Permit as long as they stay within Soekarno-Hatta International Airport (CGK) area during transit.
To Denpasar  

For Business Trips:

  • All passengers are required to fill Bali Health Alert Form (Formulir Kewaspadaan Kesehatan Provinsi Bali) that can be accessed here
  • ID issued outside Bali: required to enclose Statement Letter and Letter of Guarantee that can be downloaded here and conduct self-quarantine upon arrival at Denpasar/Bali
From Manado  

Only Rapid Test results from one of referred hospitals by the North Sulawesi Provincial Government will be accepted:
General public:

  • RSUP Prof. DR. R. D Kandou Manado
  • RSU Siloam Hospitals Manado
  • Laboratorium Klinik Prodia Manado
Indonesian Army/Police Force (TNI/POLRI):
  • RS Tk II R.W. Monginsidi
  • RS Tk III Bhayangkara Manado
To Gorontalo   Required to enclose a Gorontalo Entry/Exit Permit (Surat Izin Keluar Masuk Gorontalo) which information can be found here or download Sekitar Kita official app here.
To/ from Ambon   Required to enclose an Ambon Entry/Exit Permit (Surat Izin Keluar Masuk Ambon) which information can be found here
Only Rapid Test results from one of reffered health facilites by Ambon Public Health Office will be accepted:
  • RS Al-Fatah
  • RS Sumber Hidup (GPM)
  • RS Bhakti Rahayu
  • RS Hative (Otto Kwik)
  • Laboratorium Klinik Prodia
  • Klinik Kimia Farma
To / from Jayapura  

To Jayapura

  • ID issued outside Papua: only negative PCR/Swab test results are accepted
  • ID issued in Papua (KTP/Family Card/Certificate of Domicile/Letter of Employment in Papua) including imminent family members of the worker: enclose the related ID/Letter. Both Rapid test or PCR/Swab test results are accepted
From Jayapura
  • ID issued outside Papua: must include statement letter of not returning to Papua within 1 year (duty stamped)
To Timika   Passengers who cannot provide a COVID-19 free Health Certificate must go through a Rapid test at their own cost upon arrival at Timika, if the result is reactive, then the passenger will be isolated at the facility provided by Mimika Government and scheduled to take a PCR/Swab test at their own cost. If the passenger is proven to have COVID-19, then the treatment cost will be borne by the Mimika Government
To / from Merauke   Enclose a Merauke Entry/Exit Permit (Surat Izin Keluar Masuk Merauke) which information can be found here
To / from Biak   Enclose an Allowed to Travel Statement Letter (Surat Keterangan Jalan) from Biak COVID-19 Task Force (Gugus Tugas COVID-19 Biak)
Final destination EXCEPT for Jakarta, Denpasar, Gorontalo, Ambon, Jayapura, Timika, Merauke, Biak    


Besides the above requirements, upon arrival at the destination airport, passengers are possible to go through additional health checks or to fill other forms/statement letters required by local authorities/local government.

Passengers are expected to prepare a copy and original copy of the documents prior to arrival at the departure airport and present it upon check-in. Garuda Indonesia is not responsible for any lack or mistake on any of the required documents and has the right to cancel the flight of any passenger that does not meet the requirement.

 

Install PeduliLindungi App

Every passenger is suggested to install the official PeduliLindungi app from the Indonesian government on their phone that can be downloaded on:
  • Android Play Store
  • Apple App Store

Wear Masks Onboard & in Airport Area

Every passenger is required to put on a mask at the airport and during flight. Garuda Indonesia also urges passengers to prepare their own masks as well as own personal hygiene kits according to their individual needs before the flight.

Electronic Health Alert Card

For those of you entering Indonesia and or flying domestic flights within Indonesia are required to fill a Health Alert Card from the Indonesian Ministry of Health. For more convenience & to avoid queueing, we suggest using E-HAC (Electronic Health Alert Card) that can be accessed on:
  •  Indonesian Ministry of Health official web
or you can also install the E-HAC app on your smartphone that can be downloaded on:
  Android Play Store
  • Apple App Store
If you don’t have the E-HAC app, Health Alert Card will be given at the departure airport or onboard before landing.

 

 

Source: Garuda Indonesia