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INTRODUCTION

We would like to welcome you to Indonesia.Travel, the official account of The Ministry of Tourism of the Republic of Indonesia (the “Ministry”). Please read through our privacy policy to ensure you that we value your privacy and the freedom of selectively sharing your valuable information.

In this privacy policy “we” or “us” are the references of the Ministry, owner of the Wonderful Indonesia branding and controller of any personal data processed across our digital assets which are about to be elaborated below.

The Ministry recognizes, respects, and understands the right to privacy for every individual. Therefore, we must inform you that every action of data collection we take is arranged according to the applicable privacy laws. We only collect your personal data by lawful and fair measures, and we only disclose them to whom the Ministry has a formal and contractual partnership with.

Our objective in collecting information is to benefit both parties, namely Wonderful Indonesia and its visitors, which ultimately makes your visit feel more comfortable and personal, both on the Website and in real tourism situations.

 

1. SCOPE

This Privacy Policy applies to all external parties, namely, visitors to Wonderful Indonesia's websites (the “Website”) and social media pages, subscribers to Wonderful Indonesia's briefings and marketing materials, and any other individual whose personal information may be collected, stored and used by Wonderful Indonesia or its partners. This Policy also applies to Wonderful Indonesia’s management of personal information across all of its offices (inside and outside of the Republic of Indonesia).

How Wonderful Indonesia Earns and Compiles Your Personal Information

Wonderful Indonesia collects your personal information only when it is reasonably necessary for or directly related to the Ministry’s function. It is a standard practice for Wonderful Indonesia to collect personal information directly from you when you undertake one of the following:

A.   Provide your personal information by performing these actions:

  • Subscribing to a newsletter or registering to receive brochures, E-Book, Maps, and other partner kits through the Website;
  • Applying to attend and/or exhibit at an event that involves Wonderful Indonesia;
  • Entering a promotion and/or competition through the Website; and/or
  • Creating and/or offering business deals with/at Wonderful Indonesia

B.   Enter www.indonesia.travel and give access to:

  • Cookies
    Wonderful Indonesia uses cookies to track your vacation preference (such as destinations and itineraries) in Indonesia, so we can give you the best experience and provide more suitable suggestions for your trip. For further details, please visit our Cookies Policy.
  • IP Address
    Wonderful Indonesia earns and collects your IP address to diagnose any possible problems that might occur on our server.
  • Engage with Indonesia.Travel
    Social media on Facebook, Instagram, Twitter, Google+, and YouTube:
    • When you follow our account, like or love a post, and leave a comment, we will be able to see a part of your personal information that you state in your profile or biography.
    • We only use your demographic data provided by social media platforms for analytic purposes, to ensure a better experience for your next engagement.

 

2. COLLECTION

Wonderful Indonesia collects personal information only by lawful and fair means, where it is reasonably necessary for and/or directly related to our functions.  It is Wonderful Indonesia’s standard practice to collect personal information (including but not limited to: your name, email address, phone number, and residence address) when you deal with Wonderful Indonesia by phone, letter, email, face-to-face and online.  You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information or services. 

Our data collecting process is handled and supervised by licensed experts in data marketing and processing, including matters of protection, security, and publishing.  Our experts will always collect them through lawful means, in which your most private data will be collected by asking for your consent beforehand.  Parental consent will also be asked in advance if the data states that they belong to a minor.  Please preview our consent guidance here.

 

3. AUTOMATED COLLECTION

When you visit this Website, we may use automated technology (such as a usage monitoring software, cookies, and sessions monitoring) to collect and store certain information about your browsing behavior. A cookie is a small portion of data sent from a website and stored in a user's web browser while a user is browsing a website. It helps Wonderful Indonesia remember who you are and can get your subsequent visits to the website more personalized and seamless. 

 

4. COLLECTION FROM ADVERTISING SERVICES

Other than collecting from the Website, we may also collect your personal information from our advertising service providers, especially from, but not limited to social media, ads on our partners' sites, as well as ads on other unaffiliated sites and mobile applications. This practice lets us measure the performance of our ad campaigns, to see which ones that are relevant to you and may also assist us in providing you with even more relevant contents.

 

5. PERSONAL INFORMATION

Types of Personal Information Compiled by Wonderful Indonesia

The types of personal information that Wonderful Indonesia collects may vary from time to time. It may include your name, contact details, images, your views and opinions about our services, or travel history & information. Here are the details based on your behavior:

If you are a traveler or tourist who registers to receive e-newsletters from Wonderful Indonesia, your personal data that are going to be collected consist of: your name, address, email address, age group, and general information regarding your searches and clicks.

If you send a complaint, Wonderful Indonesia collects your name, email address, and details about the complaint. 

Additionally, we also collect additional data such as:

  • the time and date for every time you visit this site;
  • the browser and operating system you use; and
  • the site that redirects you to www.indonesia.travel and the links that you clicked.
  • All pieces of information that we collect are important to us to make your visit more enjoyable by creating a better web personalization. The information will also be used for research, statistics, reports, and developments of Wonderful Indonesia's website and services.

    How Wonderful Indonesia Uses Your Personal Information

    Wonderful Indonesia will only use and disclose personal information for the very limited purposes of why it was collected in the first place.  For example, if you register for our newsletter to receive information about Indonesia's destinations, Wonderful Indonesia will use your name and email address to send you the information. Other examples include uses or disclosures for the purpose of:

              Providing the publications or services you have requested;
              Marketing communications;
              Complaint handling; as well as,
              Research and forecasting.

    Some of the third parties that may obtain your personal information include external service providers such as IT consultants, professional advisers, publishing houses, marketing/advertising agencies, and business partners with whom Wonderful Indonesia has a formal contractual relationship with.

    Wonderful Indonesia will not use or disclose your personal information for a purpose other than its prior usage unless you have given your consent. Wonderful Indonesia may also use or disclose your personal information for public education/awareness.

    It is against our policy to sell personal data to any party. We collect these data solely for the reasons mentioned above, to help our operation, our partners', and the visitors of the web.

    Security of Personal Information

    Wonderful Indonesia is fully aware that you want to keep your personal information safe from any intrusion. We take the security of personal information seriously and have implemented a range of physical and electronic security measures to protect your personal information from any unauthorized access, modification, use, disclosure or misuse.

    Security Breach Notice

    In an event of a security breach, we will absolutely notify and inform you swiftly, at the maximum of 72 hours after we are aware of this breach. Any individual that becomes a victim of the breach will be, at the very least notified through an email, and informed of their compromised data.

    Changes or Updates to Personal Information

    If you wish to change the information you have provided because you found that the information is out of date, irrelevant, inaccurate, or incomplete, you can simply update the information by asking us in the contact us page, so we can help you with this matter.

    If Wonderful Indonesia then refuses to give access to correct information as you requested, we will provide you with a reason why in writing. If this does not satisfy you, you could send us back a complaint letter. 

    Obtaining Your Right to Access Your Personal Data

    Wonderful Indonesia gives you the convenience to know whether or not the personal data concerning you is being processed, where, and for what purpose specifically. You can do this by contacting us (by clicking the button "contact us" in the footer section) and ask for your right to access your personal data. We will then give you a copy of your personal data in an electronic format, free of charge. If we refuse to give you your personal data, we will tell you why in writing.

    Deletion of Personal Information (Rights to be Forgotten)

    If you ever wish to delete your personal information, it is possible to do so by accessing the contact us page. You will then be provided with a choice to delete your personal data, as well as requesting to halt all data processing to all parties. If your reasons are rejected, we will tell you why in writing. It should also be noted that by withdrawing your consent, we will not be able to provide you with further personalization features and future references.

    Period of data retention

    (Describing how long will the data be stored, and what procedures that it follows)

    Our system itself auto resets cookies from time to time, up to 120 days. This automated deletion is done to simply refresh the data so we can gain new insights from our visitors. So any information you provide will only be valid for the time mentioned above.

    Other Information You Should Know

    Even though Wonderful Indonesia has ensured that the security, integrity, and privacy of personal information submitted to the Website are maintained and handled seriously within the web, you need to be aware of inherent risks associated with the transmission of information via the Internet.

    Wonderful Indonesia cannot guarantee or warrant the security of any personal information you submit via external links operated by third parties to the Website. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship, endorsement, or approval of these websites. Visitors to those websites should refer to their separate privacy policies and practices.

    Any changes in the privacy policy in the future will be posted on this page and will be notified by email if necessary. If there is any question, comment, or request regarding this privacy policy, you could contact Wonderful Indonesia through the form provided on this site.

    For your convenience, Wonderful Indonesia makes this Privacy Policy in English and Bahasa Indonesia. In the event any inconsistency and/or discrepencies between the  English and Bahasa Indonesia verson, the Bahasa Indonesia version shall prevail.  You can also find more about this site in the Terms and Conditions section here.

     

    This privacy policy was last updated in May 2018.

     

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