Skytrax has this year awarded The World’s Best Economy Class to Garuda Indonesia, outranking Singapore Airlines, who won the category last year. Garuda shot up to the top from 4th position held last year. The Award was handed by CNN’s Richard Quest to Garuda Indonesia’s CEO, Emirsyah Satar, at theInternational Paris Air Show at Le Bourget, Tuesday, 18 June 2013. Additionally, Garuda Indonesia was also awarded: The Best Economy Class Airline Seat 2013, reports Kompas daily from Paris.
The decision was based on Skytrax Customer Satisfaction Survey undertaken globally involving 18 million passengers from 100 nationalities. Skytrax checked 200 airlines, both international and domestic, measuring 38 aspects of products and services given to passengers.
Accepting the Award, Emirsyah Satar, said that he was justly proud of the Award received by Garuda Indonesia. Improvements that have been made are an inseparable part of the company’s Quantum Leap program to raise the quality and competitiveness of the airline’s product and services. It is also the result of hard work put in, and commitment of the airline’s management and staff, that are now appreciated by the international world. This will also boost Garuda Indonesia to continue its Quantum Leap 2011-2015 program to rise into a five star airline, said Satar. By year 2015 Garuda plans to operate 194 aircrafts.
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